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Where do you start when the change you are about to create is not what people want? That was the challenge´we were facing, and we took our point of departure in what we do best, which is design. The task at hand was creating a platform for that change which makes sense to the people who will be using it, and we started out by placing the user at the centre. From there, we applied a number of design methods such as co-creation, prototyping, user journeys, etc. and gathered knowledge that we now want to share with others.